Frequently Asked Questions

At eZhire, we don't require customers to provide a deposit on any car rental. This makes it easy and convenient for our customers to get the car they need when they need it.

We're committed to making your car rental experience as frictionless as possible.

That's why we don't require a deposit when you rent with us. We believe that deposits for car rental are a thing of the past, and we're excited to offer our customers a simpler way to rent.

eZhire offers the fastest delivery, anywhere, on-demand, 24/7 in Riyadh.

When you're planning a trip, the last thing you want to worry about is transportation. With eZhire, you can easily order a car rental online, so you can focus on what matters most: enjoying your trip.

We're breaking down the barriers to car rental for as many people as possible. By making it more affordable and accessible, we're opening up new opportunities for everyone.

eZhire wants to make sure that everyone has the opportunity to order a car, regardless of their background.

We believe that everyone deserves the chance to enjoy the freedom of the open road.

Unlike traditional car rental companies, we accept debit cards as payment for ordering a car.

There is a wide selection of cars available on the app, and we can get you whatever car you want. If not, we’ll get you an upgrade at the same price.

eZhire offers monthly car rentals in Riyadh at highly discounted and competitive rates. We have a large fleet of cars to choose from, so you can find the perfect one for your needs.

Plus, our app makes it easy to reserve a car for any length of time. Contact us today to learn more about our monthly car rental services.

Absolutely. We have a team of experienced, reliable, and safe drivers who will take you wherever you need to go.

Our rates are very reasonable, and we always offer the best possible service. Contact us today for more information or to book your ride.

We are open 24/7.

You can order a car rental on the eZhire app, and get it delivered, on-demand. The app offers an easy way to compare prices and find the best deal for your needs. You can also order a car for as little as one day or for as many months as you like. So if you need a car for a short trip, or if you're planning a longer vacation, the eZhire app has you covered. Plus, there's no need to worry about hidden fees or add-ons; all of our rates are upfront and transparent. No deposit required. 

If you have any problems with your car rental, please don't hesitate to contact us through the chat on the eZhire app. We're here to help make your rental experience as smooth as possible!

We want to make car rental as easy and accessible as possible, which is why we don't require a deposit. We believe that every person should have the opportunity to drive, and that's why we work hard to break down the barriers to car rental.

Plus, our rates are always affordable, so you can get behind the wheel without breaking the bank. 

You can absolutely extend your rental from the app. In fact, I always recommend that people do it ahead of time to avoid any possible issues.

However, please keep in mind that you have to do it at least 3 hours before the end of your rental. That way, you're not left scrambling if something comes up.

Yes, you can get your rental car delivered and collected from eZhire. It's perfect for those who don't want to deal with the hassle of picking up and dropping off a rental car at a rental agency.

We deliver in Riyadh.

Yes, our delivery service is available 24/7. Simply order your car through the app, and choose the delivery time that works best for you. We'll take care of the rest!

It usually takes a couple of hours for your rental car to be delivered. You can track the delivery on the app.

eZhire is committed to getting your car delivered to you when you need it most! We operate 24/7 and are able to deliver the car at any time of the day or night!

Yes, you can pick up your vehicle from one of our many locations for free.

Yes, you will need to be present when we deliver your car. We will need to confirm your identification in order to complete the delivery. Thank you for your cooperation!

If you do not make payments, we will start the force collection procedure. This means that your car will be immobilized until you pay the amount you owe. We strongly advise against this, as it will only cause you more stress and headaches. Make payments on time to avoid any such issues. Thank you for understanding.

Yes, the vehicle must be returned at the same time as delivery/self-pickup, If not then a penalty of 1-day charge is applicable. Collection/Self-return must be raised via the app at least 1 hour prior to your return time.

The eZhire minimum order length for self-drive car rental is one day. This means that you must rent a car for at least one day in order to use the service. 

If you've placed an order and changed your mind, don't worry – we don't charge cancellation fees if you cancel before the car is dispatched. Once the driver is on their way to pick you up, though, the fee will stand. If you have any questions, get in touch with our customer service team. We're always happy to help!

We accept all Credit and Debit Cards. Upload your card details on our secure platform and we will handle the rest.

To add a payment card on the app, you can either add it to your wallet or else during the ordering process. If you're adding it to your wallet, just open up the menu and select 'Add Credit/Debit Card'. If you're adding it during the ordering process, first enter your shipping address and then select 'Payment Method. From there, just tap on 'Add Credit/Debit Card' and enter all of the required information.

Remove it from your wallet, and if you have an active order, you will need to replace it.

Yes, our payment gateway is secure. We use the latest encryption technology to ensure that your data is safe and secure. Your card details are never stored on our servers, and we will never sell your data to third parties.

After your order has been delivered, we’ll email you a receipt showing the number of litres dispensed, the price per litre and the total amount charged to your card.

Our add-ons include additional drivers, upgraded insurance, GPS and baby seats. 

At eZhire, we believe that freedom should be for everyone. That means that our rental eligibility requirements have fewer barriers compared to other companies. 

Our eligibility requirements to rent a car in the Kingdom of Saudi Arabia are as follows:

In order to rent a car in Saudi Arabia, different requirements apply to residents and visitors. Here's a clear explanation of what is needed for each group:

1. Residents:
   • A valid Driving License and a Saudi ID/Iqama are required.

1. Visitors:
   • A valid Driving License, passport, VISA page, and border number (Saudi Number) are required.

Please ensure you have the necessary documents before renting a car to ensure a smooth and hassle-free process.

We do not take any kind of security deposit.

All cars come with insurance as per the laws of the Kingdom of Saudi Arabia. 

Yes, you can.

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Refund Policy

Refunds will be done only through the original method of payment which can take 7 to 10 working days.

Cancellation

We offer free cancellation until the driver is on the way with your car.

If you get a traffic fine on your car rental, the relevant Authority will send the fine to eZhire. We will then charge your card for the amount of the fine.

Please note that it is important to comply with all traffic laws while driving a rental car, as fines can be quite costly. Thanks for driving safely!

If you pass through a toll, the relevant authority will send the fine to eZhire. We will then charge your card for the amount of the toll and send you an email confirmation. 

Yes, you will need to pay the fine, plus 15-20% plus VAT.

Yes, there is a limitation on mileage depending on the days you have rented the car.

Limits:

• Daily: 300 KM
• Weekly: 2100 KM
• Monthly: 9000 KM

Although the mileage is more than enough and crossed in very rare cases, if you drive extra miles then you will be charged as follows:

Limits:

• Daily: 300 KM
• Weekly: 2100 KM
• Monthly: 9000 KM

Excess KM Charges:

If the mileage is exceeded, you will be charged based on the below criteria

• Economy: SAR - 0.80 per Kilometre
• Sedan: SAR - 1.00 per Kilometre
• SUV: SAR - 1.50 per Kilometre
• Luxury: SAR - 2.50 per Kilometre

Customers are responsible for paying for their fuel consumption. Each car is provided with a level of fuel and customers have to return the vehicle with the same level of fuel as they were given. The difference in fuel will be charged to the customer plus AED 10 surcharge plus 15% plus VAT.

If you lose your key, we will provide you with a replacement key. Depending on the incident's nature, you may be charged a service fee if you lose your keys.

Early Return refers to a policy that allows customers to return their rented car before the end of their booking period. The rental rates may change based on the new return date requested. Here's a clear explanation of how it works:

• If you originally booked the car for 30 days or more:

• If you request an early return that is more than 7 days before the original return date, your rental rate will change from a monthly rate to a weekly rate.

• If you originally booked the car for 7 days or more, but less than 30 days:

• If you request an early return that is before the end of the 7th day, your rental rate will change from a weekly rate to a daily rate.

Please note that these changes in rental rates apply whether you request the car to be collected by the rental company or if you choose to return it yourself.

Our roadside assistance service covers services like flat tire replacement, battery jump-start or replacement, lockout service, and fuel delivery (chargeable). If you need roadside assistance, call our 24/7 customer service number and provide your location, contact information, and the issue you are experiencing. 

Our team will provide the necessary assistance to get you back on the road within 2 hours.